All Tool Surplus


All Tool Surplus

All Tool Surplus L.L.C.

All Tool Surplus is based out of New Jersey and works closely with several distributors to get you the best prices. Most products are in stock from our distributor, however we are usually able to fulfill any special order requests. If you have any questions or want a special quote, please contact us at:

sales@alltoolsurplus.com

(201) 986-6579


Return Policy

When you receive your shipment, please inspect the packaging carefully, and note with the delivery driver any damage to the packaging at the time. If possible, take pictures and send them to us - and we will assist you in replacing your order. It is important to note, that you must notify us within 3 business days after receipt of damage or missing items from delivery.

Restocking fees will apply.

Please allow 7-10 business days for returns to be inspected and credited once received.

Customer is responsible for return freight and will not be refunded original outgoing freight charges unless item is defective or damaged during original outgoing shipment.

Customers wishing to return an order should contact our sales staff to request an RMA Number. Any item returned without an RMA number will not be credited. Contact our sales staff at: sales@alltoolsurplus.com


Orders Policy

AllToolSurplus.com reserves the right to cancel orders for any reason.


Special Orders

Special order items indicated on the website take additional time to order and ship.

Special order items that are returned will be charged a 20% restocking fee.

In the unlikely event that a special order item has a lead time longer than 30 days, Customer Service will contact you to determine if you would like to proceed with your order or cancel it.


Shipping Charges

Although we do our best to estimate shipping, occasionally shipping charges may be more than the online estimated price. This is usually due to the dimensions of the product or contents. If shipping charges are different than estimated, All Tool Surplus reserves the right to contact the customer either pay the additional charges or cancel the order.


 

Product Pricing & Product Description Inaccuracies

 

Despite our best efforts, on rare occasions items on our website are posted with inaccurate pricing information or with inaccurate product descriptions. All Tool Surplus policy with regard to these inadvertent inaccuracies is as follows:

 

  • If an item's correct price is lower than our stated price, All Tool Surplus will charge a customer the lower amount and ship the item.
  • If an item's correct price is higher than our stated price All Tool Surplus will, attempt to contact the customer and notify them of the increased price before shipping. If the customer cannot be reached in a timely manner, All Tool Surplus reserves the right to cancel the order and notify the customer of such cancellation. If the item has already been shipped, All Tool Surplus will issue the customer a return authorization so the item may be returned. Once the product is received by All Tool Surplus, a full refund will be issued to the customer.
  • If an item's description or photo is incorrect, All Tool Surplus will attempt to contact the customer and notify them of the description discrepancy before shipping. If the customer cannot be reached in a timely manner, All Tool Surplus reserves the right to cancel the order and notify the customer of such cancellation. If the item has already been shipped, All Tool Surplus will issue the customer a return authorization so the item may be returned. Once the product is received by All Tool Surplus, a full refund will be issued to the customer.

 

Most items listed for sale by All Tool Surplus are described by the manufacturer without intervention or editing by All Tool Surplus. All Tool Surplus, therefore, cannot and will not be held responsible for the accuracy of the product descriptions used to identify items, nor will they accept any responsibility for same, and expressly deny liability for any warranty or description stated therein. Statements of the items noted in the All Tool Surplus listings by the manufacturer are the opinion of the manufacturer and should not be construed as the opinion of All Tool Surplus or as a matter of fact.